Conflict Resolution and the GEF

Even carefully designed projects can face unexpected challenges that create tension and leave some of the parties unsatisfied or some project objectives unfulfilled. Problems and complaints may relate to potential non-compliance with GEF policies, perception of wrongdoing or mismanagement, or other concerns. 

GEF Governance Structure – Agency responsibility for Projects and Programs

The GEF takes all concerns seriously, irrespective of the cause. Under the GEF governance structure, GEF Partner agencies are responsible for implementing GEF-funded projects and programs, and for responding to complaints and concerns that arise during project preparation and implementation. In addition, the GEF has adopted policies that need to be respected in these projects and programs, including on Environmental and Social Safeguards, Fiduciary Standards, Gender Equality, Stakeholder Engagement, Indigenous Peoples, Project Operations and other topics. See GEF Policies and Guidelines.

GEF Policy further requires that each GEF Agency have in place a Grievance and Accountability System to respond to complaints from project-affected people and communities, including on potential policy non-compliance. These mechanisms have the authority to review and investigate complaints, independently of the management and staff involved in project design and implementation. They also provide other avenues to resolve disputes, such as through dialogue and mediation. Information on these mechanisms, and how to submit a complaint relating to GEF-funded projects, is here: Agency Mechanisms for Conflict Resolution and Accountability.

GEF Secretariat Conflict Resolution Function

GEF Policy also establishes the position of GEF Conflict Resolution Commissioner in the GEF Secretariat. The Commissioner plays a facilitation role, and reports directly to the GEF CEO.  Through the Commissioner, GEF Agencies report to GEF Council on grievance cases which Agencies have determined to be within the scope of their review, as well as on new developments in these cases. 

Submitting a Complaint

A person concerned about a GEF-financed project or operation may submit a complaint to a local or country-level dispute resolution system, a GEF Partner Agency or the GEF Resolution Commissioner at the address indicated on this page. Complaints submitted to Agency Grievance and Accountability Mechanisms directly should follow the guidelines for the relevant Agency mechanism, at the link noted above.

Complaints submitted to the Commissioner should be in writing and can be in any language. The complaints should provide at least a general description of the nature of the concerns, the type of harm that may result, and (where relevant) the GEF-funded projects or program at issue.

Steps followed by the Commissioner

When a complaint is submitted to the Commissioner, the Commissioner will confirm receipt promptly and be in touch with the complainant to seek any needed clarifications, review possible next steps, and answer any questions about the conflict resolution function. For complaints relating to GEF-funded projects and programs, the Commissioner will inform the complainant of the availability of the Grievance and Accountability mechanism of the project implementing agency.  The Commissioner will forward the complaint to the Agency Grievance and Accountability mechanism and, as appropriate, the Agency management. The Commissioner will also inform the complainant(s) that they have the option to submit a complaint to the mechanism directly, and ask whether there is any concern regarding the confidentiality of the complaint. The Commissioner will at all times respect requests for confidentiality and anonymity by persons submitting complaints.

For non-project related complaints determined to be within the scope of the CRC function, steps may include facilitation of dialogue to resolve the issues, seeking appropriate responsive action by the responsible parties, conciliation or in some cases mediation and independent fact-finding. The Commissioner will keep the involved persons and parties informed of status and progress in resolving the conflict, in keeping with the conflict resolution mandate.

Purposes and Outcomes

Key features of this approach are to facilitate dialogue and positive solutions among stakeholders, enhance transparency and accountability, improve project effectiveness and results, and develop lessons to improve future operations. The GEF undertakes a systematic effort to raise awareness about the conflict resolution system through the Country Support Programme and other suitable venues. 

The elements of the GEF conflict resolution system noted above are set out in the GEF Agency Minimum Environmental and Social Safeguard Standards Policy (see Minimum Standard 2, Grievance and Accountability Mechanism and section on Conflict Resolution Commissioner); and the GEF Partner Agency Minimum Fiduciary Standards (see Investigation section).

Other Avenues of Recourse – Integrity and Conflict of Interest

In addition to the above, the staff rules of the World Bank on matters of ethics, integrity, fraud and corruption apply to staff of the GEF Secretariat, while the GEF’s Policy on Ethics and Conflict of Interest for Council Members, Alternates, and Advisers applies for these individuals.  Any concerns on these matters may be raised through the World Bank hotline.

Case Summaries

Below are case summaries of complaints involving GEF-funded projects which a GEF Partner Agency Grievance and Accountability mechanism has determined to be within the scope of its review. The cases are indicated by the country in which the project is taking place. Information on other cases may be obtained by contacting the CRC directly at the contact information noted above.

Project concerned: Development and Commercialization of Bioenergy Technologies in the Municipal Sector in Ukraine (GEF ID 4377), implemented by UNDP

Date on which complaint was received: 15 November 2019

Summary of allegations: An anonymous source made allegations of procurement fraud in the award of a training contract and in the award of a contract for the provision of boilers. In addition, the complainant alleged that grants to five NGOs and four individual contracts were unduly awarded to people/entities linked to a member of the Project Board.

Date case was put under formal review: 18 November 2019

Status of the case: Ongoing.

Management actions: Project is in the closure phase. Early March 2020, UNDP management decided that a deep-dive external review would be undertaken to assess risk controls in the Ukraine Country Office.

A) Project concerned: Mainstreaming Biodiversity into the Management of the Coastal Zone in the Republic of Mauritius (GEF ID 5514), implemented by UNDP

Date on which complaint was received: 23 March 2019

Summary of allegations: The complaint was filed by Aret Kokin Nu Laplaz (AKNL), an NGO coalition located in Mauritius asserting that UNDP's work in the country to protect Environmental Sensitive Areas is tantamount to “greenwashing” in light of the permits being issued by the government for construction projects along the country's coast. According to the complaint, “The GEF and UNDP in particular are grossly negligent of continuously channelling funding to our Government despite a number of critical GEF-funded projects ending up in Government drawers, or coffers rather, with very little effective results. For instance, in 2007- 2009, the GEF and UNEP funded a complete inventory of all ESAs, as well as the drafting of an Act that would have ensured solid legal protection for all ESAs. But the draft ESA Act was never presented to Parliament, nor was the national ESA inventory made public. It has been a complete waste of funds and time. Ten years down the road, the results are catastrophic: the ESA protection system, which was to be fully integrated in the procedures for development clearances, has become purely cosmetic as development licenses and permits are issued with scant regard for ESAs.”

Social and Environmental Compliance Unit (SECU) compliance case was put under formal review: 7 June 2019      

Status of the SECU case: Ongoing.

Further details available here.

Stakeholder Response Mechanism (SRM) case was accepted: 12 April 2019

Status of the SRM case: Ongoing.

Further details available here.


B) Project concerned: GEF Small Grants Programme in Mauritius, implemented by UNDP

Date on which complaint was received: 31 March 2019 

Summary of allegations: The Environmental Protection and Conservation Organisation (EPCO), former SGP grantee in Mauritius, alleged improper grant management by the SGP National Coordinator, including termination of their grant, favoritism, and conflict of interest by a National Steering Committee member.

Date case was put under formal review: 16 April 2019 by UNOPS

Status of the case: Ongoing. The case was referred to UNOPS Internal Audit and Investigations Group (IAIG) on 16 April 2019, who after an initial review of the case, advised to conduct an audit for the Mauritius country program, including the grants mentioned in the complainant’s correspondence. Accordingly, UNOPS contracted BDO LLP (a UK-based audit firm that performs all UNOPS project audits) to review and analyze the grants and their payments made to the grantees. They also reviewed and analyzed whether there were instances of conflict of interest situations with the serving members on the National Steering Committee.

Management action plan: The audit has been completed and IAIG has referred the audit findings with their recommendations to UNOPS management. Based on this, UNOPS will prepare and submit a memo to UNDP-GEF together with a detailed implementation plan to address the recommendations by end March 2020. UNDP with the SGP team will coordinate with UNOPS in implementing the recommendations.

Project concerned: Integrated and Transboundary Conservation of Biodiversity in the Basins of the Republic of Congo (GEF ID 9159), part of the Global Wildlife Program, implemented by UNDP

Date on which complaint was received: 2 August 2018

Summary of allegations: Survival International, a UK-based NGO, filed a complaint with the Social and Environmental Compliance Unit (SECU) of UNDP on behalf of six indigenous communities in the Sangha region in the north of the Republic of Congo. The indigenous Baka alleged that their access to the area, which is their traditional homeland and is essential to their livelihoods, has been severely restricted. They also claimed there was no proper consultation process including free, prior and informed consent, that the project would unlawfully evict Baka communities, and expressed human rights concerns. The Baka also alleged that eco-guards subject them to beatings and arrests.

Date case was put under formal review: 24 October 2018

Status of the case: Ongoing. The draft SECU compliance report was posted for 20-day comment period on 11 March 2020. See report here.

Management actions: Project was suspended on 11 March 2019 and will remain suspended until the completion of the SECU investigation.

Further details available here.

Project concerned: Integrated and Transboundary Conservation of Biodiversity in the Basins of the Republic of Cameroon (GEF ID 9155), implemented by UNDP

Date on which complaint was received: 2 August 2018

Summary of allegations: Survival International, a UK-based NGO, filed a complaint with the Social and Environmental Compliance Unit (SECU) of UNDP and asserted that TRIDOM II will support the continued eviction and displacement of Baka and Bantu communities – eviction and displacement that began, they state, when the Nki National Park (herein Nki) was created in 2005, and that continued through TRIDOM I. Because the Baka rely mostly on traditional hunting and gathering activities for their livelihoods and wellbeing, their exclusion from the area is deeply affecting their way of life and survival. Eviction and displacement has occurred (and is occurring), they assert, through measures that function to restrict community access to areas – including areas both within and adjacent to Nki - and to natural resources traditionally accessed by these communities within these areas. The complaint indicates that one such key measure is the use of wildlife guards who are preventing community members from pursuing their traditional hunting and resource gathering within these areas. This and similar measures, they argue, fail to recognize the communities’ rights to access these areas and resources. The complaint implies that TRIDOM II will be advancing the same measures, with the same results for communities.

Date case was put under formal review: 24 October 2018

Status of the case: Ongoing. The draft SECU investigation report will be posted for public comment in the coming weeks.

Management actions: Project was suspended on 26 March 2019 and will remain suspended until the completion of the SECU investigation.

Further details available here.

Project concerned: Ridge to Reef: Integrated Protected Area Land and Seascape Management in Tanintharyi (GEF ID 6992), implemented by UNDP

Date on which complaint was received: 20 September 2018

Summary of allegations: The civil society organization ‘Conservation Alliance Tanawthari (CAT) filed the complaint on behalf of indigenous communities in the Tanintharyi Region of Myanmar. The complaint advances several claims, including the following: (1) In the development and inception phases of the project, UNDP is violating complainants’ right to free, prior, informed consent (FPIC); (2) the project violates the rights of Internally Displaced Persons (IDPs) and refugees to return to areas from which they were displaced by armed conflict; (3) the project threatens to contravene the ‘interim arrangements’ of the National Ceasefire Accords agreed by the Government of Myanmar and Ethnic Armed Organizations; (4) the project violates the UN Declaration on the Rights of Indigenous Peoples (herein ‘UNDRIP’) and the land and resource rights of the indigenous Karen Communities in the Tanintharyi Region of Myanmar; and (5) the project fails to recognize and support indigenous community-driven initiatives to protect indigenous territories, strengthen local institutions and practices, and protect forests and resources in the project area.

Date case was put under formal review: 13 December 2018

Status of the case: Ongoing. Second field mission due to be undertaken end February 2020 was postponed due to coronavirus travel restrictions.

Management actions: Project was suspended on 26 December 2018 and remains suspended until early September 2020 or until the SECU investigation is completed, which ever comes first. If the SECU case is not completed by early September, a senior management review meeting will be held to consider the status of the project and every six months thereafter at minimum.

Further details available here.

Project concerned: Standards and Labels for Promoting Energy Efficiency in Russia (GEF ID 3216), implemented by UNDP

Date on which complaint was received: 10 May 2017

Summary of allegations: A special annex to the terminal evaluation report of this project alleged procurement fraud and embezzlement.

Date case was put under formal review: 10 May 2017

Status of the case: Closed. The UNDP Office of Audit and Investigation (OAI) investigated the allegations and found the claims of procurement fraud and embezzlement could not be substantiated and closed the case in May 2018. However, OAI did detect a number of irregularities linked to conflicts of interest in the Project Steering Committee that did not amount to misconduct of UNDP staff but did need to be addressed in order for the same mistakes not be repeated in the future.

Management actions: At the request of several member states, UNDP is initiating an external review to determine if UNDP’s management of the Standards and Labels project was appropriate and existing oversight and accountability policies effectively implemented.

Project concerned: The GEF-funded project is ID 8005 for the Infrastructure and Rural Finance Support Programme (IRFSP) in Armenia, co-financed by IFAD, another IFI and the GEF (IFAD notes that the allegations in this grievance case are not related to GEF funded components of the project).

Date on which complaint was received: The complaint was received by IFAD on 3 September 2018. On 17 January 2019, IFAD began a process to determine whether the allegation was eligible for consideration.

Summary of allegations: The complaint was made by an NGO in Armenia, on behalf of a village. The allegations are related to the investment component 2 (Rural Areas Water Infrastructure) of the project, funded by another IFI as co-financier with the Government of Armenia. The complaint is related to water infrastructure investments in a village which, the claim states, is contributing to water scarcity for a community in a neighboring village.

Status of case and date on which it was put under formal review: Although this complaint was not related to activities financed by IFAD, at the request of the co-financier, a fact-finding mission was undertaken between 16 and 29 June 2019 under IFAD’s Social Environmental and Climate Assessment Procedures and based on IFAD’s Complaints Procedure. Following that mission, IFAD has invited the Government of Armenia and the co-financier to verify further the facts and, as appropriate, to identify potential actions to address the issue, as in our view the complaint warrants further detailed investigation. Action is now pending with both the co-financier and The Government of Armenia. We have expressed our availability to work closely with all parties on this in order to find a solution.

Management actions: No such suspensions or other significant management actions have been undertaken, and are not deemed necessary at this time.

Project concerned: Building adaptive capacity and resilience to climate change in Afghanistan (GEF ID 4227) (LDCF Trust Fund), implemented by UNEP

Date on which complaint was received: Not applicable (see below)

Summary of allegations (and nature of the claim): As part of the UNEP/GEF Task Manager’s regular project supervision, she noticed delays in financial reporting and questioned some financial expenditures in this project, which was executed by UNEP’s Office in Afghanistan and a separate UN Agency. She escalated this matter through the UNEP and GEF management systems. At the same time, the Director responsible for UNEP’s Office in Afghanistan triggered an internal audit of the Afghanistan Office by the Office of Internal Oversight Services (OIOS).

Status of case and date put under formal review: The OIOS audit was conducted between Nov 2018 and Feb 2019 with the final report released in May 2019. In addition to the LDCF project, UNEP’s Afghanistan Office was implementing eight other projects and programs. The various projects’ finance was combined and managed as a broader program without a clear and transparent system for apportioning specific costs to specific projects nor financially reporting to specific projects.  During the reconciliation, it was determined that $323,920 in ineligible costs had been charged to the LDCF project.

Management action: In June 2018, before the OIOS audit, the Task Manager suspended further disbursements to the project until her concerns on reporting and eligible expenditure were resolved. The Branch responsible for the Afghanistan Office has reimbursed $323,920 to the LDCF project. The Country Program Manager for the Afghanistan Office has been replaced. The Branch responsible for the Afghanistan Offices has strengthened its accountability mechanisms for project delivery. The LDCF project has resumed implementation and a Steering Committee Meeting was convened where these events were discussed with stakeholders. The LDCF 2 project (which has been CEO endorsed) was on hold pending the OIOS audit and the completion of LDCF 1. The execution arrangements for LDCF 2 are being reviewed amongst the partners.

Project concerned: Umbrella Global Project on the Updating of National Implementation Plans for POPs (Global Project with Libyan allocation of $169,132) (GEF ID 5307), implemented by UNEP

Date on which complaint was received: 13 November 2019

Summary of allegations (and nature of claim): A senior GEF Secretariat staff member reported to the UNEP GEF Coordinator that she met the Libyan GEF Operational Focal Point (OFP) during an Extended Constituency Workshop of MENA Countries, and he reported to her that: “some of the funds transferred to the executing agency in Libya have disappeared.”

Status of case and date put under formal review: The Libyan component of this global project began implementation in July 2014, with an initial disbursement of $30,000 to the Environmental General Authority (EGA). In spite of challenging circumstances, UNEP was in regular contact with the Project Manager and received satisfactory technical and financial reports (justifying expense of $30,074) and a second disbursement of $38,386 was issued in September 2016 and a no-cost extension was granted through September 2018. The EGA (amongst other parts of the Libyan Government) subsequently fractionated, with the Stockholm Convention Focal Point residing in the EGA based in Tripoli and the GEF OFP residing in competing EGA based in Elbaida. Accountability for the project was no longer clear and UNEP no longer received technical or financial reports on the project, in spite of regular reminders and follow up.

Management actions: In 2017-18, given the challenging circumstances and the lack of compliance with reporting obligations, UNEP tried to broker that the Libyan component of the global project be executed by a different, e.g. regional, executing agency. These negotiations were ultimately unsuccessful. Simultaneously, UNEP engaged other entities, for example, the Permanent Mission of Libya to the UN Offices in Geneva, to get clarity on the situation. Given the lack of response and reporting from the executing agency over a one-year period and the clear politicization of the project, UNEP wrote to the Stockholm Convention Focal Point and GEF OFP, signaling its intent to cancel the Libyan element of the project. UNEP is following its protocol for recovering the outstanding $38,312 and currently the matter has been escalated to the UN Resident Coordinator. The remaining $100,820 earmarked for Libya in this global project has subsequently been reallocated to other components of the global project.

Project concerned: Minamata Initial Assessment (GEF ID 9494), implemented by UNEP

Date on which complaint was received: 26 November 2019

Summary of allegations (and nature of claim): Following a Project Steering Committee meeting held in Pretoria, South Africa in November 2017, the project beneficiary wrote to UNEP (as implementing agency) and the executing agency, raising concerns over a large sole source procurement valued at $115,000. In 2018-2019, UNEP conducted an informal review into the procurement and agreed that there were valid issues linked to the procurement related to inappropriate identification, selection and payment to a supplier outside the scope of the project procurement plan and procurement policies of UNEP as set out in the legal instrument with the executing agency.

Status of case and date put under formal review: Following an informal review of the project procurements and financial statements by the implementing and executing agencies and the project beneficiary, the implementing division in UNEP passed the files to the Office of Internal Oversight Services (OIOS), who in November 2019, agreed to take the case under investigation. The investigation is pending.

Management actions: In consultation with the Executing Agency and Project Beneficiary, the Staff Member responsible has been removed from all UNEP/GEF projects; UNEP has developed a new, updated procurement manual specifically for GEF projects; the Executing Agency has cancelled the procurement contract and recovered all funds over and above those equivalent to the level of services provided to date. Financial exposure for the project was therefore protected and all parties are satisfied that all GEF funds are now accounted for. Depending on the findings of the OIOS investigation, UNEP will re-evaluate its ongoing and pipeline projects with this executing agency.

Project concerned: Finance and Technology Transfer Centre for Climate Change (FINTECC) Ukraine, implemented by EBRD.

  • Introduction: This is an EBRD project/loan that has benefited from a GEF incentive grant under the EBRD GEF funded FINTECC program. The total project cost is €27 million, consisting of a €25 million EBRD loan and also includes a $409,000 FINTECC result-based performance grant funded by the GEF. The complaint has been processed and remediation actions are underway. The complaint does not relate to the GEF-funded portion of the project.
  • The Project: EBRD has provided a senior loan of €25 million to “PJSC Myronivsky Hliboproduct” (MHP), a Ukrainian producer of poultry meat, grain, and animal feed. The loan will be used to construct and put into operation a 10MW biogas plant in the Vinnitsa region of Ukraine. The biogas plant will utilize chicken manure and other agricultural residues from poultry and grain operations. By financing this project, the EBRD is helping MHP implement its long-term strategy to develop “green energy” capacity, become self-sufficient energy-wise, reduce its environmental footprint, and manage waste.
  • The GEF Component: (i) GEF Funding: MHP Biogas received a $409,000 grant under the GEF Funded FINTECC Project; (ii) Use of GEF Proceeds: Support MHP Group's strategy to improve the energy efficiency and environmental footprint of its operations, by supporting improvements in the technology for biogas production and the implementation of an energy management system. Please see the project summary document.

Date on which complaint was received: The complaint was received by the EBRD’s Project Complaint Mechanism (PCM) on 5 June 2018 and it was registered and published on the PCM Register on 21 June 2018 in English and Ukrainian.

Summary of the allegations and nature of the claim: In the Complaint, the Complainants (community members from Olyanytsya, Zaozerne, and Kleban villages in Vinnitsa Region of Ukraine with the help of CEE Bankwatch, Accountability Counsel, and Eco Action) raised environmental and social concerns as well as concerns about limited access to information in relation to the operations of MHP and the EBRD investments. Complainants requested a Problem-solving Initiative be undertaken by the PCM and if not successful, a Compliance Review. Please see the following link for the Eligibility Assessment Report. The Complaint can be found in annex of the above and here.

Status of case and date put under formal review: The case was registered on 21 June 2018 and remains active.

Management actions: The key steps taken include:

  1. 21 June 2018: Complaint 2018/09 was registered according to PCM Rules of Procedure para 11-13. Relevant parties were informed.
  2. 29 June 2018: PCM Expert was appointed to conduct the Eligibility Assessment jointly with the PCM Officer and his assignment started from 9 July 2018.
  3. 25 September 2018: Eligibility Assessment Report was sent to all relevant parties, including the President and the Board of Directors pursuant to PCM Rules of Procedure para 33.
  4. 1 October 2018: Eligibility Assessment Report in English and Ukrainian and President's decision to accept the recommendation to start the Problem-solving Initiative were publicly released and posted on the PCM website pursuant to PCM Rules of Procedure para 33(b).
  5. 1 October 2018: PCM Expert was assigned to conduct the Problem-solving Initiative (mediation) and his assignment started from 4 October 2018.
  6. December 2018: The mediation process commenced. The Complainants and MHP (the Parties) agreed to discuss the issues raised in the complaint through a voluntary and constructive mediation process facilitated by the PCM. During this process eight joint meetings were held in response to the complaint. About 50 issues were raised and discussed in detail by Parties.
  7. Since the initiation of the Problem-solving Initiative, PCM supported the Parties to implement a number of socially important initiatives, namely:
    1. Joint Fact Finding. In summer of 2019, the Parties expressed their shared interest in a Joint Fact Finding process, outlining a range of issues raised in the complaint, and developed terms of reference to seek help in getting answers from independent experts to obtain accurate and reliable information about the environmental impacts of MHP’s operations in the Vinnitsa region, as well as impacts of its activity on roads and houses. The Joint Fact Finding process is currently looking for sources to fund the independent expertise.
    2. A project to enhance road safety for children in winter in Vinnitsa region. In December 2019 MHP conducted joint information events with police officers and local school students about traffic rules, purchased reflective tapes, and developed informational materials and magnetic signs;
    3. In April 2019, MHP commissioned the bypass road around Olyanytsya village and opened the railroad crossing. The construction and opening of this road made it possible to reduce the traffic load on the road through Olyanytsya village. MHP’s total investment in the construction of the bypass road and the railroad crossing amounted to around UAH 22 million. The Parties intend to continue the discussion how to make bypass road more effective, as well as on ways to address the problems related to the use of roads by MHP transport and its subcontractors.
    4. In parallel with the mediation process, in early 2019, the water supply system was opened in Olyanytsya village. The Parties agreed to discuss the problematic issues related to the water supply and water quality in the three impacted villages during next mediation meetings to be organized by the PCM.
  8. In January 2020 a Joint MHP-Complainants Communique was published highlighting the above. Please see the Processing Steps and Joint MHP Communique.